Arcadia Design Studio - Privacy Policy

At Arcadia Design Studio, located in the heart of San Francisco and founded by Elena Petrova and Maxim Volkov, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way. We strive to comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect several types of information to provide and improve our services. The types of information we collect include:

• Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, and postal address. We collect this information when you contact us through our website, subscribe to our newsletter, request a quote, or engage in other forms of communication.
• Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us understand how users navigate our site and improve its functionality.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognize you and remember your preferences. You can control the use of cookies through your browser settings. Our Cookies Policy provides more detailed information on our use of cookies.
• Project-Related Information: When you engage us for web design, graphic design, or branding services, we may collect information related to your project, such as your company name, industry, target audience, branding guidelines, and other relevant details. This information is used solely to fulfill our contractual obligations and deliver high-quality design solutions.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to deliver our services, customize your experience, and improve the quality and functionality of our website and services.
• Communication: We use your contact information to respond to your inquiries, provide customer support, send you updates and newsletters, and inform you about new services and promotions. You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions provided in the emails.
• Analytics: We use usage data and cookies to analyze trends, track user behavior, and gather demographic information. This data helps us understand how our website is used and improve its performance and user experience.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Marketing: With your consent, we might use your contact data to provide personalized marketing content and offers.

3. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide ongoing training to our employees on data protection best practices.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. In the event of a data breach, we will promptly notify you as required by applicable law.

4. Data Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting providers, email marketing platforms, payment processors, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share your information with business partners who offer complementary services or products that may be of interest to you. We will only share your information with your consent.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at privacy@arcadiadesignstudio.com. We will respond to your request within the timeframes required by applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention period will vary depending on the nature of the information and the purposes for which it is processed.

7. International Data Transfers

As Arcadia Design Studio is based in the United States, your personal information may be transferred to and processed in countries outside of your country of residence, including the United States, which may have different data protection laws than your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, including implementing standard contractual clauses approved by the European Commission.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Arcadia Design Studio
555 California Street, Suite 100
San Francisco, CA 94104
Email: privacy@arcadiadesignstudio.com

We are committed to addressing your concerns and resolving any issues promptly and fairly.

Effective Date: January 1, 2025